Our support team answers the same 40 questions every day.
A support agent that answers tier-1 questions from your help centre and past tickets, hands off to a human when confidence drops, and logs every conversation back into your helpdesk.
The published price applies when discovery confirms the work fits the scope and requirements below. Materially different or additional work is quoted separately.
Delivery timeline and milestones
Agent answering your top 40 questions in staging, evaluated against real past tickets
Helpdesk integration, human handoff, and conversation logging
Live on 10% of incoming tickets, with accuracy reviewed alongside your support lead
Full rollout, deflection dashboard, and handover docs
What we need from you
- Helpdesk access
- The last 6 months of tickets
- One person for two 30-minute calls each week
Payment and scope
€5,850 to start after the €150 discovery credit. The final invoice is €6,000.
Work outside this published package, third-party subscription and usage fees, and ongoing support are excluded unless separately agreed.
Common questions
A support agent that answers tier-1 questions from your help centre and past tickets, hands off to a human when confidence drops, and logs every conversation back into your helpdesk. It is delivered against dated milestones, ending with full rollout, deflection dashboard, and handover docs.
It is delivered in 3 weeks for a fixed €12,000, excluding VAT. Payment splits in two: €5,850 to start after the €150 discovery credit, and €6,000 on delivery. The milestones above show what ships and when.
To keep the 3 weeks timeline, we need Helpdesk access, the last 6 months of tickets, and one person for two 30-minute calls each week. Access and a decision-maker are what keep the build moving; without them, delivery dates slip.
That is what the €150 discovery session confirms. We check the systems, data, and integrations this build touches before committing. If it fits the published scope, the price holds. If your setup needs materially different work, we scope and price that separately rather than absorb it mid-build.
Anything outside the scope above, plus third-party subscription and usage fees and ongoing support, unless separately agreed. If discovery shows the work is materially different from this published build, it is quoted separately. You will know before we start, not halfway through.